Privacy Policy

This website is operated by Citadel Timber. We’re committed to protecting and preserving the privacy our visitors when visiting our site or communicating electronically with us.

This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit the site. By visiting www.citadeltimber.com you are accepting and consenting to the practices described in this policy.

Types of information we may collect from you

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

​Information you may supply to us – You may supply us with information about you by filling in forms on our website and/or when conducting a transaction on our website. As part of the process we collect personal information you give such as:

  • ​Name
  • Contact information including address, post code, email address, BMC Membership number and telephone number
  • Other information relevant to customer surveys and/or offers

​Your personal information will be used for the reasons stated above only.

​Information our website automatically collects about you – With regard to each of your visits to our website we may automatically collect information such as the following:

  • Technical information – Including a truncated and anonymised version of your Internet protocol (IP address), browser type and version, operating system and platform.
  • Information about your visit – Including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.

​Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good reliable experience when browsing our website and to help us improve our site. Cookies are small text files that are placed on your device to help our website provide a better user experience. Cookies are stored on your individual device and you have full control over their use. To change your cookie settings you may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time. To find out more about cookies and how to manage or delete them, visit www.aboutcookies.org.uk.

How we may use the information we collect

We use the information in the following ways:
​
Information you supply to us – We will use this information:

  • to provide you with information and/or services that you request from us.
  • To manage your booking or use of our services.

​Information we automatically collect about you – We will use this information :

  • to administer our site including troubleshooting and statistical purposes.
  • to improve our site to ensure that content is presented in the most effective for you and your computer.
  • security and debugging as part of our efforts to keep our site safe and secure.

​This information is collected anonymously and is not linked to information that identifies you as an individual.

How we store, use, share and disclose the information we collect

Payments – All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Contacting our visitors

We may contact you to notify you regarding your purchase or request, to troubleshoot problems with your purchase or request, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Disclosure of your information
Any information you provide to us will be stored securely.

Third party links

Our site may contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it
contact

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to send an email to citadeltimber@gmail.com.